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Ariestotle T
@ariestunguia
Nearly 10 Years of B2B Support Excellence with a 90 Percent Satisfaction Rate
Philippines
Anglais, Tagalog
À propos de moi
I am a Payroll and SaaS Implementation Consultant with 5 years of experience in the Thomson Reuters ecosystem. I specialize in managing live payroll, general ledger operations, and SQL troubleshooting for B2B clients. I have a proven track record of maintaining 90% CSAT and designing training programs for product support teams.
Compétences
Ariestotle T
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Assistance client
I will provide b2b customer and technical support for software
Expérience professionnelle
Thomson Reuters
Temps plein • 5 yrs 8 mos
Associate Learning Consultant
Aug 2025 - Present • 11 mos
Co-led training sessions on Practice Management software and technical support techniques. Collaborated with Performance Readiness teams to deliver training materials and developed lesson plans, participant guides, and curriculum. Analyzed training data to assess program effectiveness and fostered an interactive learning environment for participants.
Product Support Specialist / Product Consultant
Aug 2022 - Present • 3 yrs 11 mos
Acted as Team SME and assistant lead, managing operations and coaching sessions. Utilized software testing expertise to identify bugs via Azure DevOps. Handled SQL Server troubleshooting for on-premise networks and collaborated with development for script testing. Managed high-volume inquiries with a 90% CSAT across Salesforce and Azure platforms.
Customer Technical Support
Sep 2021 - Jul 2022 • 10 mos
Provided hybrid customer support via phone and email. Assisted in general software installations involving basic SQL troubleshooting. Provided specialized email support for website HTML and CSS coding. Recognized as Top Agent for Q1 2022 for performance excellence in the National Capital Region.
