Arun R

Project Manager - Service Readiness

Alight Solutions • Temps plein

Aug 2022 - May 2024 • 1 yr 9 mos

● Directed post-contract program implementation and client onboarding activities, ensuring successful transition, operational readiness, and customer alignment. ● Managed cross-funtional collaboration across business, operations, engineering, and stakeholder groups to drive program execution and delivery excellence. ● Partnered with business leaders and technology teams to implement strategic solutions, support product enhancements, and improve operational processes. ● Oversaw end-to-end program and project lifecycle management, including planning, scheduling, governance, budgeting, financial tollgates, risk mitigation, and execution. ● Led program governance activities by maintaining RAID logs, project plans, status reporting, and PMO compliance standards across multiple initiatives. ● Trained and mentored project teams on project management methodologies, givernance frameworks, scope management, and delivery best practices. ● Drove strategic planing, operational initiatives by aligning business goals, resounce planning, financial impact analysis, and execution priorities. ● Collaborated with Pre-slaes teams adn Account Directors to review contracts, manage scope changes, mitigate scope creep, and ensure successful delivery alignment. ● Developed and managed Customer Satisfaction (CSAT) measurement processes, including survey frameworks, analytics, reporting, and actionable improvement initiatives. ● Championed continuous improvement initiatives using Kaizen principles and Kanban methodlogies to optimize workflows, enhance productivity, and improve program visibility. ● Led data migration and transformation initiatives, including migration planning, stakeholder training, data quality assurance, ETL coordination, and deployment readiness.

Project Manager - InfoSec

Not Found • Temps plein

Apr 2019 - Aug 2021 • 2 yrs 4 mos

● Led secure product implementation and migration initiatives in collaboration with Product Managers through CAB (Change Advisory Board) governance, ensuring controlled deployment, risk mitigation, and compliance alignment within InfoSec environments ● Managed end-to-end project delivery including Change Management, Project Management, stakeholder engagement, resource coordination, and cross-functional team leadership across security-focused initiatives. ● Partnered with Sales, Billing, Product, and Operations teams to align implementation roadmaps, delivery schedules, customer onboarding, and user training for enterprise security solutions. ● Monitored and maintained organizational systems throughout project iterations, ensuring operational stability, governance adherence, and minimal disruption during change implementation. ● Directed end-to-end client onboarding lifecycle from project kick-off through implementation, transition, and operational handover, ensuring seamless integration into support and operations teams. ● Established project governance through documentation of lessons learned, stakeholder sign-offs, implementation reviews, and continuous improvement recommendations.. ● Facilitated CAB reviews, change approvals, risk assessments, and deployment readiness activities in alignment with ITIL and Information Security governance practices. ● Drove customer-centric delivery by balancing security compliance, operational efficiency, project timelines, and stakeholder expectations within enterprise environments.

Project Manager - Infrastructure

IBM • Temps plein

May 2007 - Dec 2018 • 11 yrs 7 mos

Roles performed: ● Led enterprise-wide technology upgrade and migration initiatives, managing testing and deployment activities from desktop-based platforms to enterprise-scale environments while ensuring minimal business disruption. ● Served as Transition and Transformation Lead for large-scale lift-and-shift programs across APAC and Middle East regions, driving infrastructure modernization, operational readiness, and service transition. ● Managed transition activities for North America, Canada, and LATAM data centers, over-seeing migration governance, stakeholder alignment, risk mitigation, and operational stabilization. ● Managed EMEA data center operations and transformation projects, ensuring adherence to delivery timelines, and service-level commitments. ● Spearheaded enterprise functions including Project Management, Transition & Transformation Management, Operations Management, Revenue Leakage Prevention, T alent Management, Attrition Reduction, CSAT Improvement, and Escalation Governance. Key Result Areas: ● Led end-to-end transition governance, including scope definition, transition planning, knowledge transfer management, and operational handover activities involving Service Integration Leaders and Subject Matter Experts (SMEs) across Applications and Server environments. ● Developed and implemented knowledge transfer frameworks, transition methodologies, and operational readiness plans to ensure successful service integration and continuity. ● Collaborated with global stakeholders, infrastructure teams, and client management groups to drive transformation initiatives and improve delivery effectiveness. Highlights: ● Managed process governance and operational control frameworks by identifying key control points, financial risks, segregation of duties (SoD) conflicts, and ensuring Sarbanes-Oxley (SOX) compliance within enterprise operations. ● Successfully delivered complex transition and transformation programs across multiple geographies.