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Explorer
Fiverr Pro
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$
USD
Gabriela D
@askgabiops
Delivery Operations Coordinator
Portugal
Anglais, Portugais, Afrikaans
À propos de moi
I am a customer-focused and operations driven professional with over 8 years of experience across customer service, logistics coordination, banking, and administrative environments. I have a proven ability to manage complex queries, resolve operational issues in real time, and collaborate with cross-functional teams to ensure service excellence. I am highly adaptable, detail-oriented, and experienced in remote and fast-paced settings.
Compétences
Gabriela D
hors ligne •
Voir mes services
Messagerie et envoi d'e-mails
I will provide expert ecommerce and logistics support
Expérience professionnelle
Wayfair
6 yrs 3 mos
Delivery Operations Coordinator
Nov 2024 - Feb 2026 • 1 yr 3 mos
Act as primary liaison between delivery depots, drivers, internal teams, and customers. Coordinate daily delivery operations to ensure successful and timely drops. Monitor live delivery progress and resolve issues such as delays, failed deliveries, and route changes. Escalate operational risks and communicate effectively to minimise service disruption.
Service Agent
Nov 2019 - Nov 2024 • 5 yrs
Provided customer support across phone, email, and chat channels. Resolved complex customer queries while maintaining high satisfaction levels. Met and exceeded daily and monthly KPIs across all channels. Selected for additional responsibilities including Peer Development Coaching and Engagement support for new hires.
Collections Agent
Tech Mahindra
Mar 2017 - Oct 2019 • 2 yrs 7 mos
Contacted customers regarding outstanding balances and negotiated suitable repayment options. Assessed customer financial situations with professionalism and empathy. Maintained accounts in line with billing and collections procedures. Worked in a target driven environment while maintaining call quality standards.
