a
attachee

Fred M

@attachee

Bridging the Gap Between Technical Excellence and Business Strategy

Kenya
Anglais, Swahili
Certaines informations sont présentées en anglais.
À propos de moi
I help startups and businesses turn ideas into scalable MVPs and web applications. Using Next.js, React, Angular, Python, Django, PostgreSQL, and APIs, I build secure, high-performance solutions from concept to deployment. With experience in Lean Startup and Agile methodologies, I focus on creating products that solve real business problems. Whether you need an MVP, a custom web app, or a scalable backend, I deliver solutions that align technical excellence with your business goals.... Plus d’infos

Compétences

a
attachee
Fred M
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Sites web IA & Logiciel
I will building smart, scalable ai powered apps that grow with your business
De250 $US / projetPlus de détails
Intégrations IA
I will build ai agents, gpt integrations and automations using openai and claude apis
De100 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Safaricom_PLC

SOC Engineer

Safaricom PLC • Temps plein

Sep 2022 - Jun 2023 • 9 mos

𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀 🎯 Maintained 99.8% uptime for critical systems including IT Support and RAN 📊 Managed 700+ monthly incidents with 95% SLA adherence ⚡ Supported automated RCA form integration for improved efficiency 🔄 Streamlined incident categorization, prioritization, and logging 📈 Ensured timely follow-ups and Root Cause Analyses 𝗜𝗺𝗽𝗮𝗰𝘁 & 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀 🔍 Opportunity for Improvement: The incident management process required modernization to align with digital transformation goals. Outdated service owner information and limited Root Cause Analysis (RCA) integration presented opportunities to enhance efficiency, automation, and user experience. 💡 Proposed Solution: • Portal Optimization: Supported efforts to update and streamline the portal, ensuring accurate service owner data to support improved incident management. • RCA Integration: Contributed to the development and integration of an RCA feature into the Incident Management portal, advancing automation and usability. ⭐ Impact: • Streamlined incident management by leveraging accurate service owner data, reducing resolution time and enhancing operational efficiency. • Improved portal automation and user experience, supporting the organization's digital transformation initiatives.