Aubrey Ocbina

Operations Administrative Associate

Pass the Keys • Temps partiel

Aug 2023 - Sep 2025 • 2 yrs 1 mo

I take charge of managing all client communications, serving as the primary point of contact for both clients and stakeholders. My role involves addressing inquiries, resolving issues, and providing consistent updates to ensure everyone is well-informed. I handle a wide range of concerns, from day-to-day operational challenges to long-term strategic planning, ensuring that all matters are dealt with efficiently and professionally. This hands-on approach allows me to build strong relationships with clients, instilling confidence in the quality of service and responsiveness we provide.

Claims Support Ambassador

Airbnb • Temps plein

Feb 2020 - Apr 2022 • 2 yrs 2 mos

In my role as a mediator between guests and hosts during damage-related incidents for specific reservations, I handled each case with care, ensuring clear communication and impartiality throughout the process. My responsibilities included reviewing every reported damage thoroughly, assessing the validity of each claim in accordance with Airbnb’s terms of service.

Advance Technical Support

SiriusXM • Temps plein

Jul 2018 - Nov 2019 • 1 yr 4 mos

I handled inbound calls and provided troubleshooting assistance for satellite radios. My responsibilities included diagnosing issues, guiding customers through technical procedures, and ensuring efficient resolution to their problems, all while maintaining a high level of customer satisfaction.