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Fiverr Pro
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$
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John Palomar
@austinswift13
Healthcare Virtual Assistant
Philippines
Anglais, Tagalog
À propos de moi
Healthcare customer service specialist with 2+ years’ experience in medical claims, benefits verification, and member support for Humana, UnitedHealthcare, and Blue Cross Blue Shield. HIPAA-certified, trauma-informed, and trained in U.S./Canadian healthcare administration. Skilled in high-volume call handling, claims resolution, and patient-centered communication.
Compétences
John Palomar
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Assistance générale
I will be your hipaa certified healthcare VA for insurance and patient support
Expérience professionnelle
Customer Service Specialist
Medicare.com
Oct 2024 - Apr 2026 • 1 yr 6 mos
• Processed medical claims, prescriptions, billing, authorizations, and grievances. • Verified eligibility and supported Medicare, Medicare & Medicaid and Medigap members. • Collaborated with providers to resolve claim disputes.
Customer Service Specialist
UnitedHealth Group
Jul 2023 - Mar 2024 • 8 mos
• Managed benefits verification and claims inquiries. • Delivered empathetic communication to improve satisfaction. • Supported medical claims, prescriptions, billing, authorizations, and grievances. • Collaborated with providers to resolve claim disputes.
