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Aviral S
@aviralsrivas768
Customer Support Virtual Assistance Professional
Inde
Anglais, Hindi
À propos de moi
I am a reliable and detail-oriented Customer Support & Virtual Assistance professional with 8+ years of experience supporting global organizations like American Express, Airbnb, and Amazon. I bring a customer-first approach with strong attention to detail, clear communication, and problem-solving ability in fast-paced international environments.
Compétences
Aviral S
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Assistance client
I will be your customer support virtual assistant
Expérience professionnelle
Lead New Accounts Analyst / Job Content Coach
American Express • Temps plein
Apr 2022 - Sep 2026 • 4 yrs 5 mos
Supported U.S. Cardmembers across onboarding and account-related processes in a highly regulated financial-services environment. Identified operational trends and performance gaps while collaborating with Quality and Process Excellence teams. Selected as a Job Content Coach to mentor new employees, providing one-to-one coaching and floor support, achieving a 100% certification success rate for coached batches.
Service Advisor
British Airways • Temps plein
Dec 2018 - Jul 2020 • 1 yr 7 mos
Provided end-to-end customer support for flight bookings, disruptions, refunds, and policy-related issues. Handled high-pressure customer situations professionally and empathetically. Assisted customers with complex travel-related problems and worked with internal teams to resolve service issues while maintaining quality and compliance standards.
