a
ayuminak

Ayumi N

@ayuminak

Former Meta, Japan PR and Communications Consultant

Japon
Japonais, Anglais
Certaines informations sont présentées en anglais.
À propos de moi
Hello! I'm Ayumi, a Japan Market Entry, PR, and Communications Consultant with experience at Meta (Facebook/Oculus). I help international businesses enter and grow in Japan through localization, PR, media relations, customer support operations, and market entry strategy. I don't just translate—I help businesses communicate effectively and build trust with Japanese customers, media, and partners. ... Plus d’infos

Compétences

a
ayuminak
Ayumi N
hors ligne • 

Voir mes services

Communiqués de presse
I will write and localize a press release for the japanese market
De150 $US / projetPlus de détails
Stratégie commerciale et innovation
I will help your company launch and grow in japan
De200 $US / projetPlus de détails

Expérience professionnelle

Meta

AR/VR Customer Support Japan Team Lead

Meta • Temps plein

Aug 2015 - Oct 2021 • 6 yrs 2 mos

Led Customer Support, PR, Marketing, and Branding initiatives for the Japan market. Established the Japan Customer Support organization from the ground up. Led workflow design, recruitment, training, and KPI development. Scaled the organization to four times its original size over six years. Managed a team of 14 domestic and international members. Maintained customer satisfaction scores above 90%. Built strong relationships with Tier 1 media outlets and collaborated with the Global PR team.

Rakuten

Ecommerce Consultant

Rakuten

Sep 2014 - Jul 2015 • 10 mos