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Eline

@b_eline

Retail and Hospitality Customer Experience Expert

Australie
Français, Anglais
Certaines informations sont présentées en anglais.
À propos de moi
Hi! I'm Eline, a Customer Experience professional based in Brisbane. With a Master's degree in Marketing & Customer Experience and experience in premium retail management, I help businesses improve their customer journey through professional mystery shopping and customer experience audits. I provide detailed, objective, and actionable feedback to help retail, hospitality, beauty, and service businesses enhance customer satisfaction and business performance.... Plus d’infos

Compétences

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Eline
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Voir mes services

Cartographie de l'Itinéraire du Client
I will be your professional mystery shopper in australia
De95 $US / projetPlus de détails

Expérience professionnelle

EDF_Energy

Customer experience manager

EDF Energy • Temps plein

Feb 2023 - Aug 2023 • 6 mos

• Managed and coached a team of 18 staff members • Created and coordinated an original live show from concept to delivery, including scriptwriting, logistics and team coordination • Planned, coordinated and delivered over 20 entertainment and community events, managing relationships with external stakeholders • Designed activity programs to maximise guest engagement and satisfaction • Welcomed and supported holiday guests, ensuring an outstanding customer experience throughout their stay