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$
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Bhagya R.
@baggyarthnaseka
Knowledge Bases, SOPs and Customer Support Systems
Sri Lanka
Anglais
À propos de moi
I help online businesses make customer support easier to run. I turn scattered documents, repeated questions and unclear processes into organised knowledge bases, FAQs, SOPs and onboarding guides.
For 4+ years, I handled onboarding, member support, moderation and day-to-day operations for paid online communities. In one 500+ member community, the systems I helped build cut repetitive support by about 60% and supported retention of around 90%.
I now build practical support systems for memberships, course businesses, SaaS teams and Web3 projects.
Compétences
Bhagya R.
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Data
I will research and analyze crypto web3 and nft projects
Rédaction technique
I will create an ai ready customer support knowledge base
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