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$
USD
Bahey R
@baheyramadan
Knowledge and Quality Manager
Égypte
Arabe, Anglais
À propos de moi
I am a Knowledge and Quality Manager with extensive experience in IT service desk operations and quality management. I specialize in overseeing knowledge databases, managing information flow, and leading multilingual teams to enhance production and resolve complex cases. My background includes serving as a Subject Matter Expert and Technician Analyst.
Compétences
Bahey R
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Transcription
I will do accurate english audio transcription in 12 hours
Transcription
I will transcribe english and arabic audio professionally
Expérience professionnelle
Capgemini
Temps plein • 2 yrs 8 mos
Knowledge and Quality Manager
Aug 2025 - Present • 9 mos
Overseeing knowledge database and managing information flow. Facilitating analysts with the right information to resolve and coordinate cases. Delegating multilingual analysts to oversee case/ticket quality. Managing analysts to overcome weak points and enhance production.
Information Technology Service Desk
Sep 2023 - Aug 2025 • 1 yr 11 mos
Served as an Information Technology Service Desk professional within Capgemini Cairo. Responsible for providing technical support and service management within a professional IT environment for a duration of two years.
