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basit1004

Ibanda Basit

@basit1004

Customer Support Specialist, Virtual Assistant and Data Entry Expert

Ouganda
Anglais
Certaines informations sont présentées en anglais.
À propos de moi
Welcome! I'm Basit, your reliable Customer Support & Virtual Assistant from Uganda with 10 years experience at Hamad International Airport, Qatar. I specialize in turning unhappy customers into happy, loyal clients. SERVICES I OFFER: - Customer Support via Chat & Email (Zendesk, Freshdesk) - Data Entry & Excel / Google Sheets - Virtual Assistant - Email, Calendar, Research - CRM Data Management & Typing Work WHY CHOOSE ME? ✔️ 10 Years International Experience ✔️ Fast Response & Excellent English ✔️ Available in EAT Time Zone - flexible for US/EU ✔️ 100% On-Time Delivery... Plus d’infos

Compétences

b
basit1004
Ibanda Basit
hors ligne • 

Voir mes services

Assistance client
I will be your customer support agent, email and live chat support
De10 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Qatar_

Customer Service Agent

Qatar • Temps plein

Aug 2023 - May 2026 • 2 yrs 9 mos

• Delivered premium, front-line customer service and passenger assistance at a 5-star international transit hub, serving thousands of diverse travelers daily. • Resolved complex passenger grievances, flight disruptions, and ticketing discrepancies efficiently under high-pressure conditions, maintaining a 95%+ customer satisfaction rating. • Coordinated closely with airlines, ground handling, security, and immigration departments to ensure seamless passenger flow and minimize flight delays. • Managed VIP arrivals and specialized assistance for unaccompanied minors, elderly passengers, and individuals with reduced mobility (PRM).