Bedheta Islam

Virtual Assistant & Social Media Coordinator

Nova Imago Digital • Freelance

Nov 2025 - May 2026 • 6 mos

Responsibilities: Content scheduling l Canva design l YouTube uploads l Social media management l Administrative support Challenge: The company struggled to maintain consistent content publishing while balancing administrative work and client projects. Solution: I scheduled social media content, designed graphics in Canva, managed YouTube uploads, handled administrative tasks, and created organized content calendars using AI-assisted workflows. Result: Content was published consistently, administrative tasks stayed on schedule, and overall team productivity increased.

Executive Virtual Assistant & Operations Coordinator

Elevate Black Health • Freelance

Nov 2024 - Dec 2025 • 1 yr 1 mo

Responsibilities: Calendar & inbox management l Customer support l Order tracking l SOP documentation l Team coordination Challenge: Customer inquiries, order tracking, and administrative requests were overwhelming the business owner, leading to slower response times and operational delays. Solution: I managed customer support, organized calendars and inboxes, documented SOPs, coordinated with team members, and introduced better task tracking to improve workflow visibility. Result: Response times improved, daily operations became more organized, and the owner gained more time to focus on business growth.

Executive Virtual Assistant & Client Success Coordinator

BrightPath Consulting LLC • Freelance

Apr 2024 - Oct 2024 • 6 mos

Position- Executive Virtual Assistant & Client Success Coordinator Responsibilities: CRM management l Meeting scheduling l Client onboarding l Proposal preparation l Project management Challenge: The business struggled with scattered client information, inconsistent meeting schedules, and delayed proposal preparation, causing communication gaps. Solution: I organized the CRM, streamlined calendar management, prepared professional proposals, and implemented a structured client onboarding process that improved team coordination and reduced scheduling conflicts. Result: The business operated more efficiently, meetings stayed organized, and clients experienced a smoother onboarding process.