Bella

Social Media and Ecommerce Virtual Assistant

People Per Hour • Freelance

May 2026 - Aug 2026 • 3 mos

Worked as social media and ecommerce virtual assistant for a skincare brand selling on Shopify and promoting on Instagram and TikTok. Managed product listings, orders, customer service, content calendar, posts, and email campaigns. Problem: posts not matching product launches, orders delayed, customer questions left open, and no report linking social media to sales. Fix: built a launch calendar in Asana, scheduled posts in Later, wrote captions and product copy, made graphics in Canva, and set up reply templates for customer emails and DMs. Processed orders, updated inventory, tracked shipments, and handled refunds. Set up discount codes, UTM links, and Shopify reports to track sales from Instagram and TikTok. Ran email campaigns and welcome flows in Klaviyo. Managed influencer outreach, gifting lists, and affiliate links in Google Sheets. Answered comments, DMs, and reviews. Sent weekly reports on sales, traffic, engagement, and tasks. Skills used: social media management, ecommerce, Shopify, Instagram, TikTok, content creation, content calendar, copywriting, email marketing, Klaviyo, customer service, order fulfillment, inventory management, influencer outreach, affiliate marketing, analytics, UTM tracking, Asana, Later, Canva, Google Sheets, Slack. Tools used: Shopify, Instagram, TikTok, Later, Canva, Asana, Klaviyo, Gorgias, Gmail, Google Sheets, Google Analytics, Meta Business Suite, TikTok Analytics, Bitly, Slack, Zoom, Loom, Notion, Zapier, Stripe, PayPal, ShipStation. Also handled product launch checklists, packaging inserts, review requests, UGC collection, story posts, Reels scripts, hashtag research, SEO for product pages, competitor research, monthly reports, refund logs, stock counts, gift sets, bundle listings, discount tracking, FAQ pages, and SOPs. Method: plan launches, schedule content, process orders, answer customers, track sales, and report weekly. Result: launches posted on schedule, orders shipped, tickets closed, and sales tracked by channel.

Social Media Virtual Assistant

Freelancer.com • Freelance

Jan 2026 - Apr 2026 • 3 mos

Worked as social media virtual assistant for a fitness brand. Managed Instagram, TikTok, Facebook, and Pinterest accounts. Planned content calendars, wrote captions, added hashtags, scheduled posts, edited Reels, and replied to comments and DMs. Problem: missed posting days, low engagement, no content plan, and slow replies to followers. Fix: built a monthly content calendar in Notion, batched content weekly, scheduled posts in Buffer and Later, made templates in Canva, and set reply times for comments and DMs. Researched hashtags, keywords, trends, and competitors. Edited short videos in CapCut and wrote hooks, captions, and calls to action. Grew followers through engagement, collaborations, and story polls. Tracked reach, impressions, saves, shares, clicks, and follower growth in Meta Business Suite and Instagram Insights and sent monthly analytics reports. Pitched content changes from the data. Managed community, user generated content, and influencer outreach by email. Set up link in bio pages and UTM links for traffic tracking. Skills used: social media management, social media marketing, content creation, content calendar, content scheduling, copywriting, captions, hashtags, Instagram, TikTok, Facebook, Pinterest, community management, engagement, analytics, Canva, CapCut, Buffer, Later, Meta Business Suite, Notion, Linktree. Tools used: Instagram, TikTok, Facebook, Pinterest, Buffer, Later, Canva, CapCut, Notion, Trello, Meta Business Suite, Instagram Insights, TikTok Analytics, Pinterest Analytics, Google Sheets, Linktree, Bitly, ChatGPT, Slack, Zoom, Loom. Also handled giveaway posts, story highlights, bio updates, profile optimization, content repurposing, blog to social posts, video captions, trend tracking, brand voice guides, posting schedules, hashtag lists by topic, reply logs, and UTM links. Method: plan, batch, schedule, reply, track, and report. Result: posts published on schedule, engagement up, follower count up, and reports delivered each month.

ADHD Virtual Assistant

Upwork • Freelance

Jul 2025 - Oct 2025 • 3 mos

Worked as ADHD virtual assistant for a business owner with ADHD running an online coaching business. Managed inbox, calendar, scheduling, reminders, task lists, client onboarding, invoicing, and follow-ups. Problem: missed deadlines, task overload, unread emails, double bookings, and lost files. Fix: built daily task lists, weekly planning session, recurring reminders, body doubling sessions on Zoom, time blocking in Google Calendar, and priority lists in Notion and Trello. Created SOPs, checklists, email templates, and canned replies in Gmail to cut decision load and repeat work. Set up Calendly for booking, Zapier automations for form submissions and client onboarding, and Google Drive folders for file storage. Tracked invoices and payments in QuickBooks and sent payment reminders. Organized contracts in Google Docs and signatures in DocuSign. Used Slack and Loom for updates and task handoffs. Sent weekly reports with completed tasks, open tasks, and next steps. Handled data entry, research, document formatting, travel booking, and calendar management across time zones. Skills used: virtual assistant, administrative support, executive assistant, ADHD support, time management, project management, task management, organization, scheduling, email management, inbox management, calendar management, data entry, customer support, SOPs, workflow automation, Notion, Trello, Asana, ClickUp, Zapier, Google Workspace, Calendly, Zoom, Slack, Loom. Tools used: Notion, Trello, Asana, ClickUp, Google Workspace, Google Calendar, Gmail, Calendly, Zapier, Zoom, Slack, Loom, DocuSign, QuickBooks. Also handled expense tracking, meeting notes, meeting agendas, follow-up emails, CRM updates in HubSpot, lead tracking, form setup in Typeform, and file cleanup. Method: list tasks, rank by deadline, break into steps, set reminders, check progress daily, and report weekly. Result: inbox cleared, bookings organized, deadlines met, tasks tracked, and owner time moved from admin to client work.