Benjamin

Google Business Profile Specialist

Fiverr • Freelance

Mar 2026 - Present • 3 mos

Reinstated and optimized suspended or flagged Google Business Profiles across multiple industries, including plumbing, locksmiths, restaurants, and healthcare. Conducted in-depth audits to identify misrepresentation, duplicate listings, and non-compliance with Google policies. Implemented targeted local SEO strategies to increase visibility on Google Search and Maps. Optimized business descriptions, posts, photos, and categories to drive customer engagement and improve rankings. Communicated with Google support to resolve escalated issues, achieving a high success rate in account recovery. Increased local leads for clients by 75% through strategic profile optimization and reputation management.

Google Specialist / Local SEO & Google Business Profile Expert

Upwork • Freelance

Mar 2026 - May 2026 • 2 mos

Responsibilities: Managed, optimized, and maintained Google Business Profiles (GBP/GMB) for small and medium businesses across multiple industries, including plumbing, locksmiths, healthcare, restaurants, and e-commerce. Conducted in-depth audits to identify suspension causes, misrepresentation issues, duplicate listings, or policy violations. Handled complex Google reinstatement requests, including misrepresentation flags, verification failures, and spam listings. Developed and implemented localized SEO strategies to increase visibility in Google Search and Maps. Created and optimized content for business profiles, including service descriptions, posts, offers, and images to drive engagement and improve rankings. Monitored profile performance metrics and provided actionable insights for clients to enhance lead generation. Advised clients on Google guidelines and best practices to maintain compliance and prevent account suspensions. Coordinated with Google support teams to resolve escalated issues and ensure timely resolution. Maintained a comprehensive knowledge of Google updates, algorithm changes, and policy shifts affecting local listings. Key Achievements: Reinstated over 50 suspended Google Business Profiles, restoring critical online visibility for clients. Resolved misrepresentation cases and compliance issues for high-value businesses, preventing revenue loss. Improved local search rankings for multiple clients, resulting in 80% increase in organic leads and customer inquiries. Successfully removed duplicate and spam listings, streamlining online presence and improving local SEO performance. Trained clients and in-house teams on best practices for GBP management, enabling self-sufficient profile optimization. Recognized for rapid problem-solving and maintaining a 99% success rate in listing recovery and compliance resolution.