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Ben Kleinberg
@benkleinberg97
Personal IT Consultant
États-Unis
Anglais, Hébreu
À propos de moi
I am an IT Administrator with 17 years of professional experience in the Information Technology field. With extensive experience in Microsoft Azure, 365, Entra ID, Active Directory, and other cloud/on-premises remote support platforms, I can decipher both simple and complex problems with ease! I am your one-stop-shop for all your IT needs.
Compétences
Ben Kleinberg
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Assistance technique
I will perform personal IT consulting
Administration de serveur
I will provide managed IT services as a personal consultant
Expérience professionnelle
Senior IT Systems Administrator and Manager
DataWorks LLC of New Jersey • Temps plein
Dec 2021 - Jul 2025 • 3 yrs 7 mos
• Managed and mentored a team of 3-4 technicians, allowing them to learn, grow, and prosper, while providing magnificent customer support and acting as the senior technician for all escalated cases. • Bolstered customer satisfaction rates with simple, step-by-step, and concise communication to provide for a seamless and timely issue resolution. • Oversaw day-to-day operations, offered help in any department, and offered flexibility to meet client needs and ensure maximum customer satisfaction.
Support Technician
Biscom • Temps plein
Jun 2020 - Jun 2021 • 1 yr
• Provided end-user support worldwide for BISCOM products, such as FAXCOM, FAXCOM Anywhere, Secure File Transfer, and BISCOM Transit. • Collaborated and communicated with my team to ensure that accurate and efficient support was being provided and to offer & receive suggestions on support methods. • Garnered experience with tools, such as Apache Tomcat, to further my immersion with the BISCOM product family and familiarize myself with the backbone of each product.
