
Jelly Z
Retail Operations Manager
Compétences

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Expérience professionnelle
Retail Operations Manager
Confidentials
Feb 2021 - Nov 2026 • 5 yrs 9 mos
Run daily operations across 20 stores in three business lines: handsets, carrier services, and add-on services. Built and maintain 10+ recurring dashboards and reports covering sales, category mix, store ranking, inventory turnover, and rebate tracking. Automated recurring reporting: daily order data pulled from email, store rankings refreshed every 30 minutes, monthly category summaries. Clean returns, sample units, and duplicate SKUs before numbers reach managers. Coach store managers on reading their own numbers and turning them into weekly actions.
Retail Business Manager (BM)
Leading
Jan 2018 - Feb 2021 • 3 yrs 1 mo
Owned retail performance for assigned stores and led store teams against sales targets. Interviewed and selected sales staff and supervisors; onboarded and trained new hires. Ran promotions, stock planning, and in-store execution; resolved escalated customer issues.