Bora M

Phone Shop Administrator

Saturn Day • Temps partiel

Feb 2021 - Present • 5 yrs 8 mos

Phone Shop Administrator – Key Responsibilities - Managed daily operations and administrative activities of the phone shop. - Coordinated customer orders, product requests, and order processing. - Monitored sales activities and maintained accurate sales records. - Prepared monthly sales reports and performance summaries. - Managed employee schedules, shifts, and daily work assignments. - Maintained and updated employee attendance and working-hour records. - Assisted with payroll administration and preparation of employee salary information. - Coordinated communication between employees, management, suppliers, and customers. - Maintained accurate records of sales, orders, employees, and store activities. - Handled administrative documentation and data entry. - Ensured the shop was organized and daily operations ran efficiently. - Monitored employee performance and supported staff with daily operational needs. - Assisted with resolving customer and operational issues. - Supported management with administrative tasks, reporting, and day-to-day decision-making.

Postal & Logistics Clerk

Ultra Post • Temps plein

May 2025 - Aug 2026 • 1 yr 3 mos

Postal Office – Key Responsibilities - Received, sorted, organized, and distributed incoming and outgoing packages. - Assisted customers with package tracking, delivery status, and collection inquiries. - Registered and updated package information accurately in the internal system. - Recorded all incoming and outgoing shipments and maintained accurate digital records. - Organized packages according to destination, delivery route, and customer information. - Contacted customers to notify them when packages were ready for collection. - Followed up with customers regarding uncollected or delayed packages. - Maintained accurate tracking information and updated shipment statuses in the system. - Verified package and customer information to ensure accurate processing and delivery. - Prepared monthly package activity reports and updated shipment records. - Monitored package movements and maintained organized documentation. - Provided professional customer service and resolved package-related inquiries. - Communicated with customers by phone regarding deliveries, collections, and shipment updates. - Ensured packages were properly handled, stored, and prepared for delivery or collection. - Performed daily administrative and data-entry tasks related to package processing.

Data Entry and Billing Specialist

MEDSOL • Temps plein

Aug 2018 - Sep 2024 • 6 yrs 1 mo

Main responsibilities: • Verification of patient data, attending physician, and private and government insurance details. Downloading and uploading data to the system. • Creation and updating of new and existing patients in the Mediso system. • Generation of claims electronically and by mail, along with the respective billing. Tracking, correcting, and editing cases in the • Change Healthcare portal, and using insurance portals. • Following up on claims via IVR and phone support. • Daily communication with relevant doctors, creating and sending daily reports, and preparing monthly/annual revenue reports. • Processing electronic payments and paper checks as per case requirements. • Follow-up process: Creation of appeals, sending, and tracking case statuses. • Preparing negotiation requests with insurance, responsible for signing offers. • Responsible for creating, sending, and tracking patient bills. • Daily/weekly communication with patients. • Handling cases sent to collections/Callagy, based on the type of insurance and specific case. • Arbitration process: Case study, criteria assessment, preparation of documents, and submission to legal proceedings based on NSA law. • Responsible for interviewing/training new staff, and continuous monitoring and supervision.Retrieve, sort and scan all medical records, appeals and signoffs.