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Karina Borges
@borges_digital
IT Support Specialist and Digital Content Consultant
Brésil
Espagnol, Portugais, Anglais
À propos de moi
I am a multidisciplinary freelancer combining a strong IT Support background with expertise in Digital Marketing, Visual Design, and Editorial Services.
With ITIL V4 and Microsoft certifications, I ensure high efficiency and strict deadlines. I leverage advanced AI tools to create high-converting promotional flyers, social media banners, and ads. I also offer specialized Beta Reading and structural text reviews for authors and publishers, delivering native Portuguese and fluent Spanish services.
My goal is to provide agile, high-quality, and creative solutions to help your project succeed.
Compétences
Karina Borges
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Flyer
I will design social media content and promotional flyers
Portfolio
Expérience professionnelle
Freelance Digital Consultant & Content Specialist
Freelance Web Designer • Freelance
Nov 2024 - Present • 1 yr 9 mos
Provide creative solutions in Digital Marketing, Visual Design, and Social Media Branding, leveraging AI tools to deliver high-converting assets. Offer specialized editorial services, including Beta Reading, structural text review, and professional translation/editing in Portuguese and Spanish. Deliver agile, high-quality, and customized projects with a focus on client satisfaction and deadline adherence.
IT Support Technician (L2)
Solutions • Temps plein
Aug 2023 - Feb 2025 • 1 yr 6 mos
- Provide agile Level 2 technical support (both on-site and remote) for internal users, focusing on SLA compliance and tight deadlines. - Handle configuration, diagnostics, and troubleshooting for complex hardware, authorized software, and secure VPN connections. - Utilize ITSM tools (such as OTRS) for detailed documentation, tracking, and efficient resolution of technical incident tickets.
IT Support Technician (L1)
Consulting • Temps plein
Feb 2023 - Aug 2023 • 6 mos
Delivered fast-paced technical support under high pressure for a critical journalism and broadcasting environment. Handled quick installation and configuration of operating systems and specific software to ensure operational continuity and real-time fault mitigation.
