Brian B

Wati WhatsApp Scheduling for Pet Services

Paws & Bubbles Mobile • Freelance

Mar 2025 - Mar 2025 • 0 mos

I set up a Wati bot for a mobile pet grooming business that allowed customers to book appointments based on their zip code. The bot used location-based logic to ensure the groomer was already scheduled to be in that area, optimizing their driving routes. It also sent automated reminders to pet owners to have their pets ready and "pre-groomed" before the van arrived, which improved the efficiency of each service stop.

Wati 24/7 Emergency Service Dispatcher

ArcticAir Solutions • Freelance

Feb 2025 - Feb 2025 • 0 mos

I developed a Wati automation designed to handle emergency repair requests for an HVAC company. Using keyword detection for terms like "broken" or "no heat," the bot immediately gathered the customer's address and fault details before alerting the on-call technician via a high-priority SMS notification. This ensured that emergency calls were prioritized over routine maintenance, improving the company’s emergency response time by over 60%.

ManyChat Product Onboarding Automation

CloudFlow Systems • Freelance

Jan 2025 - Feb 2025 • 1 mo

I built a ManyChat automation for a software-as-a-service company to assist with new user onboarding via Facebook Messenger. The bot delivered a series of video tutorials and checked in with users at specific milestones to ensure they were using the tool effectively. I integrated the bot with Intercom to allow for a seamless "Human Handover" whenever the user encountered a technical issue that the bot couldn't resolve, ensuring a premium support experience.