b
briandagoat

Brian

@briandagoat

Freelancer

États-Unis
Anglais, Espagnol
Certaines informations sont présentées en anglais.
À propos de moi
Active-duty U.S. Army IT Specialist with about six years of experience in technical support, networking, help desk operations, and leadership. I’m Security+, CCNA, and ITIL 4 certified, with hands-on experience using generative AI for research, troubleshooting, workflow improvement, and automation.... Plus d’infos

Compétences

b
briandagoat
Brian
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Mise en œuvre et déploiement de l’IA
I will create a custom ai automation workflow for your business
De35 $US / projetPlus de détails

Expérience professionnelle

US_Army

IT Specialist

US Army

Mar 2020 - Present • 6 yrs 7 mos

• Supervised help desk workflow and led resolution of end-user technical issues in an Army enterprise environment. • Guided technicians on hardware, software, account, and connectivity troubleshooting and coordinated escalations as needed. • Balanced technical support, customer service, and supervisory responsibilities while supporting users across the organization