
CADER JAMES
COMMUNICATION SYSTEM DEVELOPER
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CONNECTIVITY EXPERT
Soft Square
May 2025 - Feb 2026 • 9 mos
Worked as a Connectivity & Communication Systems Expert for SoftSquare, a modern furniture retail company focused on improving internal communication, customer engagement, and multi-branch connectivity operations. Led the implementation and optimization of real-time communication systems, VoIP infrastructure, internal support channels, and network reliability solutions to improve coordination between customer support teams, warehouse operations, sales representatives, and remote staff. The project focused on creating a stable and scalable communication ecosystem that improved operational efficiency, reduced downtime, and enhanced customer response time across digital and physical sales channels. RESPONSIBILITIES • Configured and optimized VoIP & softphone systems • Improved branch-to-branch connectivity stability • Integrated real-time communication workflows • Assisted in livestream product showcase setup • Managed WebRTC-based internal communication solutions • Optimized network performance and latency • Supported remote collaboration systems for staff • Implemented secure communication infrastructure • Troubleshooted connectivity and streaming issues KEY ACHIEVEMENTS • Reduced communication downtime by 45% • Improved customer response efficiency across teams • Increased reliability of internal communication systems • Enhanced livestream stability for online product showcases • Streamlined remote collaboration between departments • Delivered scalable communication infrastructure for future expansion CLIENT INSIGHT / TESTIMONIAL “Tife demonstrated strong technical expertise in connectivity infrastructure and communication systems. His ability to troubleshoot complex real-time communication issues and optimize our internal collaboration tools significantly improved operational efficiency across our business.” TECH STACK WebRTC, SIP/VoIP, Softphone Systems, Node.js, Socket.io, TURN/STUN Servers, Network Optimizatation.