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Gabriel C
@carballo8154
Strategic HR Ops Leader
Costa Rica
Espagnol, Anglais, Portugais
À propos de moi
I am an adaptable and strategic Senior Leader in People, Operations, and HR, with 14+ years of progressive experience driving global HR service delivery, contact centers, and customer experience. I am passionate about developing people and fostering collaboration, while delivering data-driven strategies that elevate service quality and streamline operations.
Compétences
Gabriel C
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Efficacité et automation des entreprises
I will optimize your business processes with ai and automation
Efficacité et automation des entreprises
I will optimize your business processes and operations
Expérience professionnelle
Amazon
Temps plein • 6 yrs 10 mos
HR Service Delivery Manager
Mar 2022 - Present • 4 yrs 5 mos
Manage multiple lines of business, overseeing the performance and development of 4–6 Group Managers, each supporting 4–6 frontline Supervisors and Team Managers. Lead weekly business reviews, 1:1 meetings, empowerment coaching, mentorship, and performance improvement plans to strengthen leadership capabilities and ensure accountability across teams. Define and monitor performance goals, analyze key operational metrics to identify root causes, and implement action plans to address performance barriers. Continuously identify areas for scope expansion and opportunities for process improvement, drive the standardization of knowledge base articles, and enhance workflows through AI-driven solutions. Maintain strong stakeholder management, aligning cross-functional priorities to deliver consistent business results.
Operations Manager (L&D)
Dec 2021 - Mar 2022 • 3 mos
DLS Manager II
Sep 2019 - Nov 2021 • 2 yrs 2 mos
