Carlos G

@carlosgreen437

Web Dev, Shopify, Ecomerce

États-Unis
Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I'm passionate about the web and surrounding technologies. I'm proficient in Javascript, HTML, CSS and the M.E.R.N. tech stack. (MongoDB, Express, React, NodeJS)... Plus d’infos

Compétences

c
carlosgreen437
Carlos G
hors ligne • 

Voir mes services

Shopify
I will web and shopify development
De80 $US / projetPlus de détails

Portfolio

Expérience professionnelle

ServiceNow

Frontend Technical Support Engineer

ServiceNow • Temps plein

Nov 2020 - Dec 2025 • 5 yrs 1 mo

Won the Q1 2024 Llama Award for upping the issue resolution in my region from 15% to 17% globally combined with 28 other team members. Achieved the highest issue resolution count in the history of the US West region during Q1 for any 3-month quarter. Implemented features on ServiceNow's Conversational Interfaces chatbot that uses Natural Language Understanding / Artificial Intelligence topics to reduce incident case creation by up to 25%. Completed debugging background - scripts to determine modified widgets to increase instance performance from 20+ seconds to 10+ seconds. Expanded in ServiceNow's UI Builder which uses Seismic UI to render web components improving site speed and load time by 20%. Eliminated 2% of issues on ServiceNow's mobile platform and column-level encryption to improve customer satisfaction. Deployed, and configured front-end ui/ux features on ServiceNow's ITSM cloud platform through code reviews/testing while maintaining 100% code quality.