
Carolyn Mary
AI Voice Agent Developer, using Vapi and Retell AI, for Inbound, Cold Calling
Compétences

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Expérience professionnelle
AI Voice Architect
Vodafone Ukraine • Temps plein
May 2025 - Present • 1 yr 5 mos
Architecting and deploying autonomous voice agents (Vapi, Retell, Synthflow) for high-ticket industries (Real Estate, SaaS), focusing on low-latency handshakes and CRM integration.
Lead Systems Architect
Leadpages • Temps partiel
Feb 2024 - Feb 2025 • 1 yr
Engineered "Sovereign AI" infrastructures, focusing on secure backend hardening, RAG pipeline implementation, and latency reduction using Supabase and n8n.
Automation & RevOps Lead
FREZYDERM • Freelance
Aug 2023 - Aug 2024 • 1 yr
Architected "Unified Execution Layers" for high-growth SaaS startups, integrating n8n/Zapier with custom Supabase backends to eliminate manual bottlenecks.
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maryrn_smith

Royaume-Uni
I came in with a Claude-powered voice agent that was burning through tokens at an unsustainable rate and no idea where the waste was actually coming from. Carolyn did a full audit before touching anything. This is exactly the kind of work that requires someone who actually understands how Claude's API...
clarawhitfielld

Royaume-Uni
Had three separate issues with my Retell AI voice agent and no idea where any of them were coming from. Carolyn went through my entire stack, Retell config, Twilio setup and 30 days of call logs, and came back with a findings report that identified every root cause with actual evidence. Found out I was...
clarawhitfielld

Royaume-Uni
Follow up to the audit order. All three issues fixed exactly as the findings report outlined, webhook timeout, after-hours routing with voicemail and CRM callback entries, and Retell fallback configuration so agent failures transfer cleanly instead of disconnecting silently. Monitored the first live...
dinorichyy

Canada
This was the second phase of my Vapi voice agent Spanish configuration project and it delivered exactly what was promised. What impressed me most was the final token count, despite adding full bilingual coverage across 8 intents the total system prompt came in below the original pre-optimization count...
dinorichyy

Canada
Carolyn handled the Spanish language configuration on my existing Vapi FAQ voice agent professionally and thoroughly. The transcriber update, bilingual system prompt restructuring and intent mapping across all 8 FAQs were all done correctly, the agent detects the caller's language from the first utterance...
