c
cauzze

Calum L

@cauzze

Business Analyst, Process Mapping and Workflow Automation

Philippines
Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I am a Business Analyst with over 5 years of experience at Lloyds Banking Group, specializing in end-to-end process mapping, customer journey management, and operational documentation. I help businesses turn messy, undocumented workflows into clear, executive-ready swimlane diagrams (As-Is & To-Be) and structured SOPs. With an 'automation-first' mindset and meticulous attention to detail, I eliminate operational bottlenecks so your team can scale with clarity and efficiency.... Plus d’infos

Compétences

c
cauzze
Calum L
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Stratégie commerciale et innovation
I will create business process maps swimlane diagrams and sops
De250 $US / projetPlus de détails

Expérience professionnelle

Lloyds_Banking Group

Lloyds Banking Group

Temps plein • 5 yrs 1 mo

Markets Trade Finance Customer Journey Manager

Jan 2024 - Present • 2 yrs 9 mos

Leveraged data analytics to track and improve customer experiences across multiple touchpoints in Trade Finance. Analysed customer behaviour and journey patterns using data-driven insights to optimise experiences. Created predictive models to forecast Trade Finance customer behaviour, driving proactive improvements to customer satisfaction. Developed data-driven dashboards in Power BI and reports to communicate insights to stakeholders for decision-making.

Commercial Trade Finance Business Analyst

Apr 2022 - Jan 2024 • 1 yr 9 mos

Collaborated with stakeholders to gather requirements and developed solutions that enhanced business processes. Used data visualisation to track project performance and provide stakeholders with actionable insights. Analysed key project dynamics and utilised data to recommend process improvements, ensuring alignment with project goals. Created detailed documentation with a focus on data-driven insights to support project outcomes.

Anti-Money Laundering Analyst

Aug 2021 - Mar 2022 • 7 mos

Analysed customer data to ensure compliance with AML regulations, focusing on identifying risk patterns. Investigated client data for compliance, ensuring accuracy and integrity in risk mitigation efforts. Utilised complex systems to efficiently extract and analyse large datasets, ensuring all alerts were thoroughly examined. Maintained high levels of detail regarding data management to ensure all requirements were up to date.