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À propos de moi
I am a Head of Training Department in the Call Center sector, responsible for structuring, managing, and executing training programs in customer service oriented to performance, standardization, and measurable results. I directly act in raising the quality of service, correcting operational failures, and developing teams focused on efficiency, productivity, and customer experience. I am a student of Portuguese/English Translation, applying linguistic precision and strategic communication to professional training and bilingual environments.... Plus d’infos