
Cesar O Cuauh
IT Automation Professional
Compétences

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Expérience professionnelle
NOC Analyst
Solera • Temps plein
Jan 2023 - Present • 3 yrs 9 mos
Manage major incidents (P1/P2) end to end: detect, triage, and escalate to resolution while protecting SLAs. Monitor IT infrastructure, applications, and facilities. Design and deploy internal automation tools using Power Automate and Power Apps to reduce manual effort and standardize incident reporting.
Services Engineer
Ericsson • Temps plein
Nov 2011 - Apr 2014 • 2 yrs 5 mos
Remotely monitored and troubleshot network equipment across CDMA, LTE, 3G, and 4G technologies. Collaborated with engineers to restore voice and data services on CORE, RAN, and IMS platforms. Managed trouble tickets and performed hardware troubleshooting during maintenance windows.