
Chandni Singh
Python Developer Data Analysis and Automation
Compétences

Voir mes services

Portfolio
Expérience professionnelle
Fujitsu Asia Pacific
Temps plein • 4 yrs 9 mos
Technical Service Trainee
Sep 2023 - Present • 3 yrs 2 mos
• Analysed monthly incident trends and operational logs to identify recurring bottlenecks and drive root-cause resolution. • Monitored infrastructure data and SLA metrics to sustain 99.9% system uptime. • Collaborated with cross-functional teams to resolve complex customer incidents with an average turnaround of 2–3 days. • Standardized operational SOPs and documentation to ensure data integrity and reporting consistency.
Apprentice
Feb 2022 - Sep 2023 • 1 yr 7 mos
• Managed and resolved user requests, tickets and incidents in ServiceNow, following support standards and resolution workflows. • Ran routine system health checks and monitored enterprise environments using operational and admin tools. • Collected client-reported issues with system administration teams to support root-cause analysis. • Administered SharePoint environments and provided technical support to keep the enterprise platform available to users.