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cheikhtidiane96

Cheikh Tidiane

@cheikhtidiane96

Digital Operations And Automation Specialist

Sénégal
Français, Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I’m Cheikh, a reliable Virtual Assistant providing bilingual support in French and English. I help businesses, entrepreneurs, and individuals save time and simplify daily operations through e‑commerce assistance, customer support, data entry, and data processing. With accuracy, organization, and efficiency, I deliver professional results and a human touch that make workflows smoother and stress‑free.... Plus d’infos

Compétences

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cheikhtidiane96
Cheikh Tidiane
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Saisie de données
I will do automated data entry and office tasks with python and manual quality check
De20 $US / projetPlus de détails

Expérience professionnelle

Freelancing_Career

Freelancing Career

Freelance • 4 yrs 9 mos

Digital Virtual Assistant & Workflow Optimizer

Oct 2025 - Present • 7 mos

I provide reliable virtual assistance with a focus on data management, workflow coordination, and automation. My work includes accurate data entry (98%+ precision), database organization with Google Sheets, Excel, and Airtable, and project coordination using Trello, Asana, Notion, and Google Workspace. I also implement automation solutions with Zapier and no‑code platforms, reducing manual tasks by 20% and improving delivery timelines by 10%.

Digital Customer Support Specialist

Oct 2024 - Present • 1 yr 7 mos

I deliver multichannel customer support through chat, email, and messaging platforms such as Zendesk, Freshdesk, Gorgias, Intercom, and Help Scout. I handle 50+ tickets daily, ensuring SLA compliance and maintaining 95%+ customer satisfaction. My responsibilities include resolving inquiries related to orders, refunds, deliveries, and product details, while collaborating with e‑commerce teams to streamline procedures and improve response efficiency.

Digital E‑Commerce Operations Expert

Oct 2023 - Present • 2 yrs 7 mos

I manage and grow online stores across Shopify, WooCommerce, Amazon Seller Central, and Etsy. My expertise covers product catalog optimization, compliance oversight, and order monitoring. I design and optimize advertising campaigns via Meta Ads Manager and TikTok Ads Manager, achieving a 15% increase in conversions. Additionally, I expand social media presence (Facebook, Instagram, TikTok), boosting audience engagement by 25%.