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Chris
@chris_on_fiverr
Level 1
Are you on the right path to Customer Success?
États-Unis
Allemand, Anglais
À propos de moi
(Software) engineer with experience in managing 20+ customer success engineers in multiple international locations providing customer focused advise to B2B customers of complex software products. Experience in building up support organizations, defining customer support processes, setting and meeting KPIs with the aim to provide pro-active high-quality support to B2B and B2C customers to reduce churn of SaaS/Cloud-based subscription products.
PhD in Simulation Sciences with hands-on experience in software development and design. MSc in Aerospace Engineering.
Compétences
Chris
hors ligne •
