Certaines informations sont présentées en anglais.
À propos de moi
I'm an Airbnb co-host and customer support operations specialist. I manage the guest-facing and operational side of short-term rental properties, so hosts get 5-star reviews and steady bookings without answering every message themselves. I also help service businesses fix slow response times and missing workflows by building SOPs and support systems from scratch. My background covers 19 months of remote STR operations across three portfolios and two years running customer support teams.... Plus d’infos