
Cierra E
AI and Formal Video Editing with UGC
Compétences

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Portfolio
Expérience professionnelle
Assistant Manager
QuikTrip • Temps plein
Sep 2023 - Feb 2025 • 1 yr 5 mos
Oversaw store operations including cashiering, food preparation, inventory, and customer service. Developed a color-coded task delegation system to streamline assignments based on employee strengths, shift lengths, and workload. Created and implemented a pre-shift checklist to mentally prepare and structure team workflow. Monitored sales reports and adjusted inventory based on seasonal events. Handled financial accountability and trained clerks.
Virtual Staffing Agency Owner - Captivating Communications Center
arise • Indépendant
Jan 2019 - Jul 2022 • 3 yrs 6 mos
Operated a home-based call center providing customer support for Fortune 500 companies Managed end-to-end business operations including social media marketing, recruiting, payroll, and scheduling Trained for agent support roles: Home Depot (General Merchandise / Major Appliances), Agero (Roadside Assistance), FIS (Mastercard Fraud & Claims), and chat- based platforms Delivered direct customer support, resolving escalated issues quickly and effectively