I will do call center and customer service via email phone live chat social media

Certaines informations sont présentées en anglais.
5,0
5,0

Kenya

Je parle Français, Anglais, Italien, Néerlandais, Allemand

76 commandes terminées

Claire is a versatile professional with a background in Actuarial Science, which has equipped her with strong analytical, communication, and problem-solving skills. She has significant experience in c...

Niveau 2

Répond à des critères de performance élevés et a fait ses preuves en matière de satisfaction clients.

À propos de ce service

I provide comprehensive customer support services including live chat, email, self-service options like FAQs and knowledge bases, and interactive voice support (IVR). I also manage social media support across platforms like Facebook, Instagram, and Twitter, ensuring timely responses to customer inquiries. Additionally, I offer web commerce support to assist customers during their online shopping journey, along with on-site support for in-person consultations and troubleshooting. Telephone support is available for more complex issues. I also specialize in knowledge base management, ensuring that all support content is organized, easily accessible, and up-to-date for customer reference.

Plateforme de réseaux sociaux:

Facebook

Twitter

Instagram

Youtube

Type de service:

Assistance technique

Langue:

Anglais

Français

Allemand

Fuseau horaire:

24h/24, 7j/7

Logiciel de support:

Zoho Desk

Freshdesk

zendesk

salesforce

Logiciel de base de connaissances:

confluence

Freshdesk

Avis

18 avis concernant ce service
5,0

(18)
(0)
(0)
(0)
(0)
Détails de la notation
  • Niveau de communication avec le freelance
    4,9
  • Qualité de la livraison
    5
  • Valeur de la livraison
    5
Trier par
Les plus pertinents
  • Y

    yousragateyyy

    MA

    Maroc

    5

    Claire always does a good job. The customer calls were effective. Made five conversions last week. Will definitely come back.

    Jusqu’à 50 $US

    Prix

    5 jours

    Durée

    Utile?
    Oui
    Non
  • N

    nicks74

    US

    États-Unis

    5

    My expectations have been exceeded. I am very pleased with how prompt the communication is during projects and the attention to detail. The team does fantastic work. I will continue to use them for their resources. I am very happy.

    100 $US-200 $US

    Prix

    4 semaines

    Durée

    Utile?
    Oui
    Non
  • N

    nicks74

    US

    États-Unis

    5

    Good work.

    100 $US-200 $US

    Prix

    2 semaines

    Durée

    Utile?
    Oui
    Non
  • Y

    yasmin1o

    MA

    Maroc

    5

    Claire did a great job as a KB admin by turning Zendesk questions into helpful articles. However, some articles have grammar errors, be sure to fully check them next time.

    Jusqu’à 50 $US

    Prix

    13 jours

    Durée

    Utile?
    Oui
    Non
  • J

    jamjam960

    CH

    Suisse

    4,7

    Claire does really impressive work, however I wish that she could have included graphical representation in the data report she sent. she is very cooperative and I will recommend her to other buyers.

    Jusqu’à 50 $US

    Prix

    5 jours

    Durée

    Utile?
    Oui
    Non
Avis

18 avis concernant ce service
5,0

(18)
(0)
(0)
(0)
(0)
Détails de la notation
  • Niveau de communication avec le freelance
    4,9
  • Qualité de la livraison
    5
  • Valeur de la livraison
    5
Trier par
Les plus pertinents
  • Y

    yousragateyyy

    MA

    Maroc

    5

    Claire always does a good job. The customer calls were effective. Made five conversions last week. Will definitely come back.

    Jusqu’à 50 $US

    Prix

    5 jours

    Durée

    Utile?
    Oui
    Non
  • N

    nicks74

    US

    États-Unis

    5

    My expectations have been exceeded. I am very pleased with how prompt the communication is during projects and the attention to detail. The team does fantastic work. I will continue to use them for their resources. I am very happy.

    100 $US-200 $US

    Prix

    4 semaines

    Durée

    Utile?
    Oui
    Non
  • N

    nicks74

    US

    États-Unis

    5

    Good work.

    100 $US-200 $US

    Prix

    2 semaines

    Durée

    Utile?
    Oui
    Non
  • Y

    yasmin1o

    MA

    Maroc

    5

    Claire did a great job as a KB admin by turning Zendesk questions into helpful articles. However, some articles have grammar errors, be sure to fully check them next time.

    Jusqu’à 50 $US

    Prix

    13 jours

    Durée

    Utile?
    Oui
    Non
  • J

    jamjam960

    CH

    Suisse

    4,7

    Claire does really impressive work, however I wish that she could have included graphical representation in the data report she sent. she is very cooperative and I will recommend her to other buyers.

    Jusqu’à 50 $US

    Prix

    5 jours

    Durée

    Utile?
    Oui
    Non