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Claudia J
@claudiajatar
Global Account Manager
États-Unis
Anglais, Espagnol
À propos de moi
Hi, I'm Claudia! With over 11 yrs of experience driving multi-million dollar ecommerce growth for global brands like LOréal and Samsung, I help DTC businesses, brands, and sellers optimize their online presence and scale revenue. How I can help your business:Ecommerce & Marketplace Strategy, Conversion Rate Optimization & UX Audits, Digital Shelf Optimization (Listings, Content & SEO) -Strategic Consulting & Commercial Growth Plans. My focus is always data-driven: improving conversion rates, increasing ROAS, and maximizing total sales. Let’s work together to unlock your brand's full potential!
Compétences
Claudia J
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Optimisation du taux de conversion (CRO)
I will optimize your ecommerce listings to boost sales
Optimisation du taux de conversion (CRO)
I will do a UX and cro audit to boost revenue and cvr
Expérience professionnelle
Ecommerce and Marketplace Key Account Manager
L'Oréal • Temps plein
Jan 2022 - Apr 2026 • 4 yrs 3 mos
Optimized product content, pricing, and visibility through marketplace analytics and retail media investment, driving a 5% increase in brand share. Managed commercial relationships with marketplaces (Mercado Libre) and retailers (Walmart), driving a 60% YoY sales increase. Collaborated with marketing and supply chain teams to ensure flawless promotional calendar execution and inventory alignment. Led social media initiatives to deepen digital brand presence and customer connection
Samsung
Temps plein • 3 yrs
Customer Experience Ecommerce Junior Manager
Feb 2021 - Jan 2022 • 11 mos
- Built Samsung’s first Direct-to-Consumer strategy via marketplaces, achieving 100% of commercial targets. - Identified pain points via NPS/surveys to improve the buying journey across Samsung.com, resulting in 80% satisfaction. - Managed official stores on Mercado Libre, monitoring ROAS, conversion rates, and pricing to maximize brand positioning. - Oversaw multimedia content creation (images/videos) to optimize the digital shelf performance and online conversion rates.
Marketplace Key Account Manager
Jan 2019 - Feb 2021 • 2 yrs 1 mo
- Built Samsung's first DTC strategy via marketplaces, achieving 100% of commercial targets - Developed and optimized Samsung's official store on Mercado Libre, monitoring KPIs (conversion rate, ROAS, pricing) to improve performance and brand positioning - Created commercial and marketing strategies, overachieving sales targets by 40% and increasing in-house share by 20% - Managed execution of strategic projects such as phone trade-in, recycling, and flagship product launches
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