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Explorer
Fiverr Pro
Français
$
USD
clementsouffez
Customer Care, Technical Support, Chat , Email Specialist
Allemagne
Anglais, Français, Allemand
À propos de moi
Customer Care & Technical Support Specialist with experience in chat, email, and phone support. Skilled in Zendesk, Salesforce, complaint handling, and technical issue resolution. Multilingual support in English, German, and French. Reliable, customer-focused, and professional.
Compétences
clementsouffez
hors ligne •
Voir mes services
Contenu pour réseaux sociaux
I will create high converting ai powered social media content
Contenu pour réseaux sociaux
I will use ai to repurpose your content into social posts
Expérience professionnelle
Customer Specialist
Grover • Temps plein
Apr 2024 - Dec 2025 • 1 yr 8 mos
- Provided customer and technical support via chat, email, and phone, resolving account, billing, and access-related issues efficiently. - Handled security-sensitive cases, supported fraud prevention efforts, and escalated complex incidents to technical teams. - Educated customers on safe account usage and maintained accurate case documentation using CRM tools.
