c
clintkosh

Clint K

@clintkosh

Customer Success Systems, CRM and Technical Operations

États-Unis
Anglais
Certaines informations sont présentées en anglais.
À propos de moi
Customer Success and technical operations leader with nearly two decades across enterprise software support, SaaS implementation, cybersecurity, post-sale operations, and CRM workflow design. I turn messy customer work into clear systems: onboarding, health, renewals, escalations, reporting, playbooks, and practical internal tools. I work directly, document decisions, and leave teams with usable workflows, not generic advice. Best fit: B2B SaaS, cybersecurity, technical services, and professional teams that need an experienced operator who can assess, build, improve, or step in fast.... Plus d’infos

Compétences

c
clintkosh
Clint K
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

CRM et développement ERP
I will build a custom CRM and customer success operating system
De750 $US / projetPlus de détails

Expérience professionnelle

Check_Point Software Technologies

Check Point Software Technologies

5 yrs 5 mos

Customer Success Operations Manager

Sep 2021 - Apr 2026 • 4 yrs 7 mos

Led front-line triage and post-sale operations across email security, SSO, DLP, portals, onboarding, and escalations. Built coverage, outreach, health, adoption, and retention workflows; improved usable portfolio visibility from roughly 40% to 99%; supported cross-functional incident and implementation work across Jira, AWS, Azure, Salesforce, and customer-facing teams.

Customer Success Manager

Nov 2020 - Sep 2021 • 10 mos

Managed 20–40 customer accounts representing about $3M in value. Used adoption, telemetry, health, business reviews, and success plans to manage renewal and technical risk. Maintained 90%+ customer satisfaction and improved team efficiency through clearer operating practices.

Dedrone

Customer Success Manager

Dedrone

Jan 2020 - Sep 2020 • 8 mos

Managed technical customer delivery for drone-detection technology and cloud dashboards. Standardized implementation to about one month, increased customer engagement by 25%, and contributed to a 20% renewal improvement.