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Jet Z
@coach_jet_zhu
First Vice President at East West Bank, Former Microsoft Customer Success Leader
Chine
Chinois, Anglais
À propos de moi
I am a First VP at East West Bank and a former Microsoft leader with 17 years of experience in customer success and support engineering. As an ICF-certified coach, I specialize in leading global, cross-cultural teams through digital transformation and career transitions. I focus on building resilient operational models and helping organizations translate technology investments into business outcomes.
Compétences
Jet Z
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I will help you gain clarity for your next career decision
Expérience professionnelle
Microsoft
Temps plein • 10 yrs 6 mos
Leader - Customer Success Account Manager (CSAM)
Jun 2020 - Aug 2025 • 5 yrs 2 mos
Led a team of Customer Success Account Managers across Asia, supporting customers in realizing value from Microsoft technologies. Focused on building high-performing teams, developing leaders, and helping organizations translate technology investments into real business outcomes while navigating complex distributed environments.
Support Engineering Manager
Oct 2017 - Jun 2020 • 2 yrs 8 mos
Managed engineering support teams responsible for enterprise technologies including security, Azure monitoring, SCCM, Intune, and modern workplace platforms. Deepened experience in leading remote teams and building collaborative cultures. Encouraged innovation through internal hackathon projects focused on AI and sentiment analysis.
Senior Relationship Manager - FastTrack Center
Feb 2015 - Oct 2017 • 2 yrs 8 mos
Responsible for driving Microsoft cloud products onboarding and adoption. Acted as a Senior Relationship Manager at the FastTrack Center to ensure customers successfully transitioned to and utilized cloud-based enterprise solutions.
