c
computersci_ai

Daniel B

@computersci_ai

AI Assistants and Automation for Small Businesses and Everyday People

États-Unis
Anglais
Certaines informations sont présentées en anglais.
À propos de moi
Want AI working for you, but don't know where to start? Tell me what eats up your day, and I'll set up AI that handles it. No tech skills needed. I build AI receptionists that answer calls and book appointments 24/7, AI assistants that know your business, auto-replies for WhatsApp, Facebook and Instagram, and automations that take busywork off your plate. Secure by design: encrypted, least-privilege access, and built to align with HIPAA, PCI DSS, GDPR and SOC 2 practices. Your data stays yours. I've spent my career in IT and security at Amazon and Apple. Plain English, honest prices.... Plus d’infos

Compétences

c
computersci_ai
Daniel B
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Développement de chatbots d'IA
I will build an ai chatbot assistant that answers your customers around the clock
De150 $US / projetPlus de détails
Automatisations et agents
I will set up an ai phone receptionist that answers your calls and books appointments
De200 $US / projetPlus de détails

Expérience professionnelle

Amazon

Senior IT Engineer

Amazon • Temps plein

Aug 2021 - Present • 5 yrs 3 mos

IT and security engineering at one of the world's largest companies, from the AWS global support desk to healthcare operations at Amazon One Medical. - Senior escalation point and technical lead for a global support team; ran high-severity incidents with infrastructure, network, security and vendor teams. - Identity and access management across Okta, Active Directory and Azure AD / Microsoft 365, including MFA, SSO and least-privilege access control. - Supported HIPAA-regulated healthcare operations, handling sensitive data under strict privacy and compliance requirements. - Built automation that populated and validated a ServiceNow knowledge base, and led its consolidation so people find the right answer the first time. - Built AI tooling for daily work: retrieval-augmented (RAG) search over large document sets and AI-assisted diagnosis and documentation.

Apple

Senior Support Agent

Apple • Temps plein

Sep 2019 - Jul 2021 • 1 yr 10 mos

Escalated technical support for Apple customers, from everyday users to businesses. - Owned escalated hardware and software cases through to resolution across iPhone, iPad, Mac and iCloud. - Explained complex technical problems in plain language to customers of every skill level. - Spotted recurring customer issues and turned them into structured feedback for Apple engineering teams. - Started as an IT Engineer for iOS and macOS support (Sep 2019) and was promoted to Senior Support Agent (Feb 2020).