Craw

Lead Automation Architect & AI Operations Specialist

FulGaz • Temps plein

Oct 2025 - Feb 2026 • 4 mos

I spearhead the design and deployment of sophisticated automation ecosystems that eliminate operational friction. My focus is on bridging the gap between raw AI power and practical business utility through autonomous agents and seamless workflow migrations. Autonomous AI Agents: Architected custom autonomous AI agents using n8n, Zapier, and Make to automate complex business ops, resulting in a 70% reduction in manual data handling for clients. Sales Pipeline Optimization: Engineered end-to-end sales pipelines that synchronize lead data across Zapier, Make, and n8n, utilizing Google Sheets as a dynamic database for real-time sales tracking and automated follow-ups. Secure Migrations: Led the migration and optimization of legacy automation stacks, successfully transitioning workflows between Make automation and n8n automation to optimize API consumption and reduce monthly overhead by up to 40%. Human-in-the-Loop Systems: Designed secure AI workflows as an n8n expert, implementing human-in-the-loop protocols to ensure AI-generated outputs meet strict quality and compliance standards before final execution. Enterprise Connectivity: Developed robust n8n workflows that integrate LLMs with internal company databases, enabling autonomous customer support and intelligent lead qualification.

SaaS Ops & AI Integration Lead

CloudSource • Temps partiel

Dec 2024 - Sep 2025 • 9 mos

At CloudSource, I functioned as the primary architect for internal business ops and product-led growth automation. My role focused on the intersection of autonomous AI agents and scalable backend workflows using n8n and Make. One of my hallmark achievements was developing an automated user onboarding and retention system that utilized n8n automation to track user behavior in real-time. When a user stalled in the onboarding journey, an autonomous AI agent would trigger a customized re-engagement sequence via Zapier, significantly boosting trial-to-paid conversion rates. I am recognized as an n8n expert capable of building highly secure AI workflows for sensitive SaaS environments. I implemented a human-in-the-loop verification system within n8n to manage enterprise-level account upgrades, ensuring that all high-value contracts were vetted by a team member before the Make automation finalized the billing and permission changes. I also managed the migration and optimization of data pipelines between Make and n8n, streamlining the flow of information between the product database and the customer success team’s Google Sheets. By optimizing these n8n workflows, I eliminated redundant API calls and improved system latency. This role required a deep understanding of how to use AI agents to handle repetitive technical support queries, allowing the human team to focus on complex troubleshooting. My work ensured that the company's business ops were not only automated but also intelligent, secure, and ready to scale with a rapidly growing user base.

E-commerce Automation Architect

Recurrent • Temps plein

Nov 2024 - Jul 2025 • 8 mos

Focused on scaling online stores by automating the "boring" back-office tasks. Developed autonomous AI agents to monitor stock levels and automatically generate purchase orders via Make automation. Integrated Zapier and Google Sheets to sync multi-channel sales (Shopify/Amazon) into a unified sales pipeline dashboard. Optimized n8n workflows to handle automated customer returns and refund processing without human intervention.