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Cris-Ann L

@crsnnjy

Operations Administrative Support Professional

Philippines
Tagalog, Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I am a detail-oriented Operations and Administrative Support Professional with extensive experience in CRM management, client account administration, and project coordination. I am proficient in tools like HubSpot, Monday.com, and Google Workspace to manage workflows and support remote teams. I specialize in maintaining accurate records, managing billing processes, and ensuring operational efficiency.... Plus d’infos

Compétences

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crsnnjy
Cris-Ann L
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Assistance générale
I will your connecteam virtual assistant
De50 $US / projetPlus de détails

Expérience professionnelle

Connecteam

OFFLINE PROFESSIONAL SERVICES MANAGER

Connecteam

Nov 2023 - Sep 2026 • 2 yrs 10 mos

Manage client account configurations, administrative workflows, and implementation projects. Process customer charges using an internal pricing matrix, ensuring billing accuracy. Maintain accurate client records, employee information, schedules, and account settings. Coordinate projects through Monday.com, tracking progress, deadlines, and updates. Perform quality checks, troubleshoot issues, and maintain operational documentation.

Airbnb

SUPPORT AMBASSADOR

Airbnb

May 2018 - Nov 2020 • 2 yrs 6 mos

Promoted from Tier 1 to Tier 2, managing escalated cases involving reservations, refunds, payments, and account concerns. Coordinated customer support through phone, email, and chat, ensuring timely issue resolution and accurate case documentation.

SiriusXM

SALES & CUSTOMER SERVICE

SiriusXM

Mar 2017 - Apr 2018 • 1 yr 1 mo

Assisted customers with account management, subscription inquiries, billing concerns, and service-related requests. Handled sales and customer service inquiries, providing accurate information and resolving account-related concerns.