
Daniel. M
CRM Workflow Automation Integration Specialist
Compétences

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Expérience professionnelle
CRM Automation & Workflow Integration Specialist
Kwork • Freelance
Jun 2024 - Present • 2 yrs 1 mo
I design, build, and optimize CRM automation systems for businesses that need better lead management, faster follow-up, cleaner data, and more reliable workflow operations. My work focuses on helping service businesses, agencies, e-commerce brands, consultants, real estate teams, and growing startups reduce manual tasks by connecting their daily tools into one organized system. I work with HubSpot, GoHighLevel, Zoho CRM, Pipedrive, Airtable, Notion, Google Sheets, Shopify, QuickBooks, Zapier, Make.com, n8n, APIs, and webhooks to build practical automation workflows for sales, operations, customer communication, project management, and reporting. My responsibilities include CRM setup, pipeline customization, lead capture automation, contact segmentation, deal stage setup, form integration, data synchronization, workflow troubleshooting, webhook configuration, API-based connections, appointment booking automation, task creation, notification workflows, email/SMS follow-up systems, and dashboard reporting. I also improve existing automation systems by fixing broken workflows, cleaning CRM data, simplifying complicated processes, optimizing lead routing, and making sure each automation is easy to maintain. My goal is to create reliable systems that save time, reduce errors, improve response speed, and help businesses manage their leads, customers, and operations with more confidence.