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danivicrivera

Daniel Rivera

@danivicrivera
Philippines
Anglais
Certaines informations sont présentées en anglais.
À propos de moi
Financial Claims & Chargeback Specialist with hands-on experience conducting end-to-end fraud investigations and payment dispute evaluations. Strong background in assessing transaction logs, merchant evidence, and regulatory compliance standards. Key Expertise: • Chargeback & Dispute Processing • Financial Fraud Pattern Detection • Risk Assessment & Evidence Evaluation • SLA & Regulatory Compliance I help businesses protect revenue, mitigate financial losses, and resolve dispute backlogs efficiently. Let’s talk about how I can streamline your financial dispute process.... Plus d’infos

Compétences

d
danivicrivera
Daniel Rivera
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Assistance générale
I will handle financial dispute resolution, chargeback claims, and fraud mitigation
De25 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Walmart

Technical Support Representative / Desk Specialist

Walmart • Temps plein

May 2025 - Jul 2026 • 1 yr 2 mos

Provided Tier-1 and Tier-2 technical support and application troubleshooting for a high-volume mobile logistics and driver platform. Diagnosed account access glitches, credential lockouts, GPS sync errors, and mobile app performance issues. Processed manual workflow overrides—such as confirming deliveries on behalf of drivers after cross-verifying customer address geolocation against active driver GPS data. Managed incident tickets, escalated system bugs to engineering, and maintained high First-Contact Resolution (FCR) rates while meeting strict Average Handle Time (AHT) metrics.

Capital_One

Claims & Chargeback Specialist

Capital One • Temps plein

Aug 2023 - Sep 2024 • 1 yr 1 mo

Conducted end-to-end evaluations of debit card chargebacks, billing disputes, and fraudulent transaction claims. Identified fraud patterns, detected stolen or compromised cards, and executed immediate card blocks to prevent secondary losses. Reviewed transaction logs, merchant representment evidence, and cardholder documentation to determine financial liability while adhering strictly to banking regulatory standards and SLA timelines. Focused on mitigating financial loss and delivering clear dispute determinations.