Isabella

Freelance Online Survey Specialist

Giese Metalldesign • Indépendant

Jan 2025 - Present • 1 yr 6 mos

Kelvin Collins came to me as a small business owner who wanted to better understand his customers but had no clear way of collecting honest, useful feedback. He had tried asking customers informally, but the responses were scattered and gave him no real direction on what to improve or focus on next. He needed a structured way to gather insights he could actually act on. I designed an online survey tailored to his business, carefully choosing question types and wording that would encourage honest, detailed responses without overwhelming his customers. I structured the survey to cover satisfaction, pain points, and suggestions, then set it up on a platform th Self-Employed — 2024–Present Kelvin Collins came to me as a small business owner who wanted to better understand his customers but had no clear way of collecting honest, useful feedback. He had tried asking customers informally, but the responses were scattered and gave him no real direction on what to improve or focus on next. He needed a structured way to gather insights he could actually act on. I designed an online survey tailored to his business, carefully choosing question types and wording that would encourage honest, detailed responses without overwhelming his customers. I structured the survey to cover satisfaction, pain points, and suggestions, then set it up on a platform that made it easy for Kelvin to distribute to his customer list. Once responses started coming in, I organized and analyzed the data, pulling out clear patterns and turning raw answers into insights he could easily understand and use. With the results in hand, Kelvin was able to make informed decisions about what to improve in his business, from adjusting his offerings to addressing recurring complaints. The survey gave him a clear picture of his customers' needs for the first time, and he now had a reliable process he could repeat whenever he wanted fresh feedback.

Freelance Visual Novel Writer

Fiery Blossom Creations • Indépendant

Aug 2023 - Present • 2 yrs 11 mos

Mary Wills came to me as an indie game creator with a strong concept for a visual novel but no finished script to bring it to life. She had the world and characters in her head, but turning that into branching dialogue, pacing, and choices that actually worked as an interactive story felt overwhelming to tackle alone. She needed someone who could take her ideas and shape them into a playable narrative. I worked closely with her to map out the story's key arcs, developed distinct voices for each character, and wrote branching dialogue paths that gave players meaningful choices without losing the story's core direction. I paid close attention to pacing, making sure emotional beats landed at the right moments and that each choice felt like it genuinely affected the outcome, then organized the script in a format ready for her development team to implement. With the finished script in hand, Mary was able to move forward into production with a story that felt complete and engaging rather than half-formed. Early players responded well to the depth of the characters and the weight of their choices, giving her the confidence that the narrative could carry the game.

Freelance Music Article Writer

Podchaser • Indépendant

Apr 2023 - Present • 3 yrs 3 mos

I worked closely with Sarah John, an independent musician who had built a loyal but small following and was struggling to gain wider visibility for her music. She wanted a way to tell her story beyond just her songs, something that could introduce her personality, her creative process, and her journey to new listeners who had never heard of her before, but she didn't have the time or writing experience to put that story into words herself. I sat down with her to understand her background, her inspiration, and the message she wanted her music to carry, then wrote a music article that captured her artistic voice authentically. I focused on structuring the piece so it read naturally and engagingly, weaving her personal journey with details about her music style, while making sure it was polished enough to be shared publicly and represent her brand well. Once she approved the final draft, I helped get the article published, giving her a professional piece of content she could point new fans and industry contacts to. After the article went live, Sarah saw a noticeable increase in engagement from people discovering her for the first time, and she finally had a piece of content that told her story the way she always wanted it told. The published article gave her more credibility and a shareable asset she continues to use to introduce herself to new audiences.