Deborah S.

Assistant Team lead

Invent HealthMatics Inc • Temps plein

Sep 2025 - Present • 1 yr 2 mos

Transformed an underperforming hospital client account into the company's highest revenue-generating account by improving team productivity, strengthening operational processes, and rebuilding client confidence.Increased daily task completion targets from 8–9 to 25 tasks per employee, nearly tripling individual productivity, with all eight team members consistently achieving the revised target. Identified operational knowledge gaps and performance issues, Developed and implemented SOPs, and introduced structured task allocation to improve work quality and productivity. Re-established effective client communication through regular meetings, timely email updates, and consistent follow-ups, resulting in the restoration of previously withdrawn responsibilities and the assignment of additional tasks. Introduced daily team huddles and Weekly additional task assignments to improve communication, accountability, and workload management. Implemented structured escalation tracking by assigning individual ownership of escalation files while overseeing progress and ensuring timely updates. Managed both morning and night shifts, ensuring operational continuity and coordination across teams. Prepared weekly performance reports and presented productivity, operational progress, and key updates to management