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deee_cuevas

Diana C

@deee_cuevas

Enterprise CRM System Project Leader

États-Unis
Anglais, Espagnol
Certaines informations sont présentées en anglais.
À propos de moi
I am a process-oriented leader and systems-thinker with end-to-end project lifecycle experience spearheading CRM implementations and automation. I specialize in reviewing complex architectures to identify pain points and provide optimized solutions using Salesforce.com. I have a proven track record of working with executive leadership to drive strategic planning and operational excellence.... Plus d’infos

Compétences

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deee_cuevas
Diana C
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Efficacité et automation des entreprises
I will design your CRM implementation strategy
De2 500 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Create_Music Group

Salesforce.com Business Analyst and Administrator (Contract)

Create Music Group • Freelance

Dec 2021 - Present • 4 yrs 7 mos

Established automated processes for A&R contracting and artist onboarding using Sales Cloud and Formstack. Increased revenue by $200k by implementing a TOS quick contract system, reducing drafting time from 2 weeks to 5 minutes. Integrated Slack, Salesforce, and Jira using Mulesoft to accelerate artist back-catalog onboarding. Managed offshore developers and worked with M&A teams to complete data migration for acquired labels.

Netflix

Salesforce.com Program Manager (Contract)

Netflix • Freelance

Jan 2025 - Dec 2025 • 11 mos

Designed end-to-end operational workflows for brand partnership deals, connecting title prioritization, partner matching, deal tracking, and revenue reporting. Architected and implemented integrations between Airtable, Salesforce, and the company data warehouse to eliminate fragmented, manual processes. Standardized Salesforce opportunity structures to accurately track partnership deals and synced data into the data warehouse to power executive dashboards comparing forecasted vs. actual revenue.

Technical Project Manager

Litify • Temps plein

Apr 2019 - Jun 2021 • 2 yrs 2 mos

Managed Salesforce implementations for law firms using PMP methodologies. Led cross-functional teams including Solution Architects and Data Migration specialists through discovery and requirement gathering. Utilized JIRA, SmartSheets, and LucidChart to manage scope and developer timelines. Conducted QA testing, UAT, and power user training to ensure successful firm-wide deployments and post-launch support.