
Deelaka Ransilu
Frontend Developer React and Nextjs
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Technical Support Executive
myPOS • Temps plein
Jul 2025 - Jan 2026 • 6 mos
Provided L1/L2 technical support for enterprise POS and ERP systems, managing cloud infrastructure and ensuring high availability in production environments.Key Responsibilities: Managed and monitored Windows Servers on Microsoft Azure, maintaining 99%+ uptime for critical business systems Performed SQL Server troubleshooting, query optimization, and database maintenance to resolve production issues Executed system migrations and deployed software patches to live client environments with zero downtime Conducted root cause analysis (RCA) for critical incidents and coordinated resolution between development teams and enterprise clients Served as primary technical escalation point for L1/L2 support, ensuring rapid incident resolution and SLA compliance Technical Environment: Microsoft Azure, Windows Server, SQL Server, POS/ERP Systems, Production Support