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dharakotecha255

Dhara K

@dharakotecha255

Technical Support Specialist

Portugal
Anglais, Gujarati, Hindi
Certaines informations sont présentées en anglais.
À propos de moi
I am a Customer Support Specialist with experience providing technical support for international clients in fast-paced, remote environments. I am skilled in troubleshooting, customer communication, and resolving technical issues efficiently via phone, chat, and email. I seek a global role where I can contribute to customer success.... Plus d’infos

Compétences

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dharakotecha255
Dhara K
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Assistance client
I will provide professional customer support via chat, email and phone
De20 $US / projetPlus de détails

Expérience professionnelle

Nikon

Technical Support Specialist

Nikon • Temps plein

Oct 2022 - Present • 3 yrs 9 mos

Delivered technical support for imaging and camera products to international customers across phone, email, and chat. Diagnosed and resolved hardware and software issues, managed high-volume ticket queues (15+ per day), and maintained a 96% CSAT score. Escalated complex issues to Tier 2/3 teams and documented solutions in ticketing systems.