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dheena_g

Dheena G

@dheena_g

QA Automation Engineer

Inde
Anglais, Tamoul
Certaines informations sont présentées en anglais.
À propos de moi
I am a QA Automation professional with over 3 years of experience in healthcare operations and process support. I have hands-on expertise in Java, Selenium, Playwright, and API testing, building robust automation frameworks using Page Object Model and CI/CD tools to solve complex technical challenges.... Plus d’infos

Compétences

d
dheena_g
Dheena G
hors ligne • 

Voir mes services

Test de logiciels
I will perform manual and automation testing to deliver a bug free website
De20 $US / projetPlus de détails
Test de logiciels
I will perform manual testing, automation testing and bug reporting
De10 $US / projetPlus de détails

Expérience professionnelle

Cognizant

Senior Process Executive

Cognizant • Temps plein

Aug 2025 - Present • 1 yr 2 mos

 Handle healthcare claims assistance activities while following process guidelines, quality standards and turnaround time requirements.  Review and process claim-related information accurately; escalate exceptions and complex cases through appropriate channels.  Manage tickets, queries and follow-ups with timely resolution and accurate documentation.  Coordinate with internal teams and stakeholders to resolve process issues and minimize delays.  Prioritize workload based on urgency and service-level requirements while meeting quality and productivity targets.

Hexaware_Technologies

Senior Executive

Hexaware Technologies • Temps plein

Feb 2024 - Jan 2025 • 11 mos

Handled inbound and outbound interactions for international customers, resolving queries, complaints and service requests. Applied issue diagnosis, communication and process adherence to support timely resolution. Worked in a multinational environment requiring accuracy, customer focus and cross-cultural communication.