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AI ML Engineer
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AI Engineer
Infosys • Temps partiel
Oct 2024 - Jan 2025 • 3 mos
Developed an NLP-based system that analyzes sales call transcripts to extract customer intent, sentiment, and key objections. Built a pipeline using Python and NLP techniques to process 1,000+ calls per day, enabling automated lead scoring and conversation intelligence. The system generates concise post-call summaries and product recommendations to help sales teams prioritize high-value leads and improve engagement strategies.